Communication Styles Inventory Driver Expressive Amiable Analytical
If You Only Understood Your Customer's Personality Style Personality Styles Posted by Understanding customer personality styles (Analytical, Driver, Amiable, and Expressive) will quickly tell you just how and what to say to each customer. Although every customer is different, most can be grouped into one of four groups: Analytical, Driver, Amiable, and Expressive. Here are some basic characteristics of each of these personality styles. Analytical - Analytical people are known for being systematic, well organized and deliberate. These individuals appreciate facts and information presented in a logical manner as documentation of truth. They enjoy organization and completion of detailed tasks.
Popping Sound In Shoulder Blade on this page. Use the questionnaire & following pages to assess Social Styles. Best results if others rate your observable behaviors. 2.5 Responsive = Driver (Controlled Telling). More than 2.5 Assertive + More than 2.5 Responsive = Expressive (Emotional Telling). Logically organizing and analyzing data. Here is a model that is used to understand four different social styles. Driver Expressive Amiable Analytical. * Communication * Counseling.
Others may see him at times as being too cautious, overly structured, someone who does things too much 'by the book'. • controlled • orderly • precise • disciplined • deliberate • cautious • diplomatic • systematic • logical • conventional Driver - They thrive on the thrill of the challenge and the internal motivation to succeed. Drivers are practical folks who focus on getting results. They can do a lot in a very short time. They usually talk fast, direct and to the point. Often viewed as decisive, direct and pragmatic. • action-orientated • decisive • problem solver • direct • assertive • demanding • risk taker • forceful • competitive • independent • determined • results-orientated.
Amiable - They are dependable, loyal and easygoing. They like things that are non-threatening and friendly. They hate dealing with impersonal details and cold hard facts.
They are usually quick to reach a decision. Often described as a warm person and sensitive to the feelings of others but at the same time wishy-washy. • patient • loyal • sympathetic • team person • relaxed • mature • supportive • stable • considerate • empathetic • persevering • trusting • congenial Expressive - Very outgoing and enthusiastic, with a high energy level. They are also great idea generators, but usually do not have the ability to see the idea through to completion.
They enjoy helping others and are particularly fond of socializing. They are usually slow to reach a decision. Often thought of as a talker, overly dramatic, impulsive, and manipulative. • verbal • motivating • enthusiastic • convincing • impulsive • influential • charming • confident • dramatic • optimistic • animated If you are able to quickly identify the personality style of the customer, you will know the 'hows' and 'whys' of what to say to meet their needs. Once they feel that you truly understand them and feel an emotional connections, they will come up with the logical reasons to buy from you.
Office Xp Professional Iso Download Deutsch on this page. Now, if you don't feel that you belong to any one group, don't worry either. Many of us (myself included) don't fit squarely in one group or another. However, we do have one dominant personality style that we use day to day. Recognizing pros and cons of your specific personality style can help you understand how to better deal with your customers.
Serial Surfer 12. Most personality tests, including the best-known, the Myers-Briggs Typology Inventory, are based on the work of psychologist, Carl Jung 1875-1961. Jung categorised personalities into ‘types’, and psychologists and management theorists quickly spotted their potential for improving the way we understand and get along with family, friends and colleagues.